This Privacy Policy sets out the data-processing practices carried out through the use of the Internet and any other electronic communications networks by Calista Cosmetics. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at hello@calistacosmetics.co.uk

Section 1 – Information Collected

We collect information from visitors to this website through the use of online forms. We also collect some information additional information automatically when you visit our website. Please see section 2 for more information on this.

Section 2 – Use of personal information

We process personal information collected from this website for the purposes of:

* To contact you by telephone regarding available services

* Providing, personalising improving our services

* Dealing with all your personal enquiries and requests

* Administering plan applications and records

* To personalise the overall service to you

* Crime prevention and prosecution of offenders

* Conducting internal market research

* Providing you with information about all products and services available

Section 3 – Marketing

Please note that your information may be used to send you details of products or services we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed your application or enquiry online or via telephone. We would always obtain clear verbal consent from you before passing any of your data on to another relevant organisation.

If at any point you would like to opt-out of receiving communications from us, or would like to change the way we communicate with you (such as email, post or telephone), please email us at hello@calistacosmetics.co.uk

Section 4 – Disclosure

We will not share your data with any third parties solely for marketing purposes unless you specifically request us to do so.

Section 5 – Other Websites

This website may contain links to other websites that are outside our control and are not covered by our Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may be different from ours.

Section 6 – Internet-Based Transfers

Given that the internet is a global environment, using it to collect and process personal data involves the transmission of data on an international basis. This means, for instance, that data you pass to us may be processed outside of the European Economic Area, although the data will be held securely and in line with the requirements of data protection. By communicating with us electronically, you acknowledge and agree to our processing of your personal data in this way.

Section 7 – Subject Access Requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please email us at hello@calistacosmetics.co.uk

Section 8 – Erasure of Data

You have the right to request the erasure and removal of your data from our database. In order to request this please contact us at hello@calistacosmetics.co.uk

Section 9 – Use of Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to identify when you visit our website and to keep track of your browsing patterns.

Most browsers will allow you to turn off cookies. Please note however that turning off cookies may restrict your use of our website. You can find out more about cookies on www.allaboutcookies.org.

Section 10 – Amendments

Please note that our Privacy Policy is updated regularly in accordance with current legislation. It was last updated in January 2025.

 Mobile Terms of Service

CALISTA COSMETICS UK LTD

Last updated: January 1, 2025

The CALISTA COSMETICS UK LTD mobile message service (the "Service") is operated by CALISTA COSMETICS UK LTD (“CALISTA COSMETICS UK LTD”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to CALISTA COSMETICS UK LTD’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of CALISTA COSMETICS UK LTD through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with CALISTA COSMETICS UK LTD. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CALISTA or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other CALISTA COSMETICS UK LTD mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CALISTA or email social@calistacosmetics.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.